Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Get an overview of tickets received and resolved, along with the ‘one and done’ percentage. Monitor which channel is generating the highest percentage of tickets and get a breakdown of the top 5 query types and tags across all sales channels.
Quickly view total order value, order count, and average order value. Easily see how your order data is split across each sales channel and track the fluctuations compared to the previous day or month.
Monitor all recent Amazon and eBay reviews and Feedback as it arrives in your eDesk account and easily zero in on negative and neutral reviews. You’ll even have full visibility into the associated sales channel, customer name, feedback timestamp, and star rating, right at your fingertips.
Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.
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Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace
Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
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