Guide to customer support for e-commerce sellers Great customer support leads to more sales. Why not get it right? We have compiled a complete guide of customer support articles that will help you to lead the way in eCommerce customer support. Look at the dos and don’ts of customer support, learn how to transform first-time …
A study carried out this year found that 69 percent of consumers plan to purchase gifts on marketplaces this holiday season. So, what does this mean for online sellers? From now until January, they will be faced with one of the busiest times of the year. We have identified key data-driven insights to help you …
Amazon is sending a clear message to marketplace sellers – you can’t buy trust. Amazon has now extended the ban on incentivized reviews to EU marketplaces, following on from the same change to the Community Guidelines that occurred in the US on October 3rd 2016. Amazon is outlawing sellers who offer people free gifts or …
How do the most successful Amazon sellers win the Buy Box? In our webinar, eCommerce specialist Lisa Byrne analyzes the essential performance metrics that Amazon sellers need to achieve in order to win the Buy Box. Sellers need to keep a close eye on their Account Health on Amazon Seller Central to see where there …
It’s holiday season, and the peak selling time kicks off with the Black Friday weekend starting 25th November 2016. At this time of year, every seller has a list so long that they don’t know where to start. To help with Black Friday preparations, we have created a simple 14-step seller checklist to help online …
The time is nigh for eCommerce businesses to prepare their support teams for a whole lot of seasonal support requests. At xSellco, we decided to help you out in advance with five customer support templates, that will help get you ready for the most common support queries during the holiday season. You can use any …
Seasonal Surge of Customer Support Queries is coming It’s the holiday season! People are spending, your profit margins are bursting at the seams, business is booming. What could go wrong? That is until orders come streaming in and, while you are dispatching your products, more orders are piling up and your customers support queries are …
What key demographics are targeting your social media channels for customer support? In short, each key demographic from Gen Z to Millennials to Baby Boomers represents a large share of your potential audience. A Kitewheel study reveals that 48 percent of customers are inclined to interact with support on social media channels, with 23 percent over email. Considering the …