At xSellco, we get quite a few customers who want to upgrade from Zendesk or other generic support systems to our purpose built eCommerce focused solution.
Ray Nolan
Ray Nolan is the Founder and CEO of XSellco, a company dedicated to providing online businesses with helpful customer support solutions.
Turning your helpdesk into a profit center
Creating a strong pre-sales query strategy can turn your customer support team profit generator. He’s how to do it.
When — please reply above this line — doesn’t cut it as customer support
A look what using dated ‘reply-above-the-line’ solutions means for your customer’s experience.
You gotta ask! How soliciting customer reviews can help you sell more products at higher prices
If you’re selling on Amazon, more customer reviews can enable you to sell more at higher pricers. Here’s how.
Our customer support mantra: ‘Be quick, be right, be personable’
Customer support can be a thankless task. Let’s face it – our trusted staff are sometimes bombarded with a ton of queries which by their very nature, are primarily from disgruntled customers. Solving queries and striving to represent the company in a positive light is a challenge. Yet with transactions taking place online, these support …