Are you looking for a way to get ahead of the competition? Many successful online retailers use Net Promoter Score (NPS) to measure customer satisfaction and implement improvements that drive revenue.
Tag: customer service
Dealing with difficult customers: Five key steps to create a positive outcome
In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. These five steps will help you to create a positive outcome.
Customer Service Management: Nine essential features every customer service team needs
Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.
Eight customer support tips to deliver an excellent online experience
Customer support is vital to eCommerce companies that are serious about delivering a great online experience. These eight tips will help you support better and sell more.
Low-cost strategies for expanding overseas
xSellco chats to John Thornton, The Modern Man’s content manager, about the company’s decision to take its business global.
6 metrics to improve customer service this holiday season
A study carried out this year found that 69 percent of consumers plan to purchase gifts on marketplaces this holiday season. So, what does this mean for online sellers? From now until January, they will be faced with one of the busiest times of the year. We have identified key data-driven insights to help you …
The heroes and zeros of customer support
In the early days of the internet, we encountered some woeful experiences with customer support interactions over email. The shock of new technology turned customer experience on its head and the quality of interactions plummeted for a few years. Luckily this is no longer the case. For most savvy businesses, technology is rejuvenating customer experience. …