Are you looking for a way to get ahead of the competition? Many successful online retailers use Net Promoter Score (NPS) to measure customer satisfaction and implement improvements that drive revenue.
Tag: ecommerce customer support
Seller tips from Amazon experts at UK Online Seller Conference
xSellco attended the UK Online Sellers Conference in London at the end of October – there was an impressive panel that consisted of former Amazon employees as well as top performing sellers. Avoid incentivized reviews at all costs A lot of the talk at the conference was about how Amazon banned incentivized reviews in the …
5 Customer support templates for the holiday season
The time is nigh for eCommerce businesses to prepare their support teams for a whole lot of seasonal support requests. At xSellco, we decided to help you out in advance with five customer support templates, that will help get you ready for the most common support queries during the holiday season. You can use any …
The risks of the seasonal surge of customer support queries
Seasonal Surge of Customer Support Queries is coming It’s the holiday season! People are spending, your profit margins are bursting at the seams, business is booming. What could go wrong? That is until orders come streaming in and, while you are dispatching your products, more orders are piling up and your customers support queries are …