The time is nigh for eCommerce businesses to prepare their support teams for a whole lot of seasonal support requests. At xSellco, we decided to help you out in advance with five customer support templates, that will help get you ready for the most common support queries during the holiday season. You can use any …
Seasonal Surge of Customer Support Queries is coming It’s the holiday season! People are spending, your profit margins are bursting at the seams, business is booming. What could go wrong? That is until orders come streaming in and, while you are dispatching your products, more orders are piling up and your customers support queries are …
Should you switch off customer support completely over the holidays? Unfortunately there isn’t an ‘open and closed’ sign you can just flip for your online store. But there are ways to manage your customer support so you can keep your customers happy and enjoy the break. Customer support issues continue to crop up over the …
The holiday season is a game changer for eTailers. More shoppers are heading online to avoid the rush. Dealing effectively with customer support, before, during & after the annual splurge, is vital to your continued success. By providing first class support, sellers stay ahead of the rush and turn killer service into sales. The message …