Every e-commerce business wants positive feedback, but a negative comment isn’t the end of the world. Remember, the purpose of feedback is to help your business do better, and believe it or not, negative feedback is a key factor in customers trusting an online business. And yet, online sellers seem to have a fixation with …
Negative feedback on eBay is like a black mark on a seller’s status—and knowing whether and how to respond to it can prove challenging. After all, feedback is crucial to eBay businesses and positive comments are always useful in strengthening customer numbers. But a bad review, even one posted anonymously, could have an adverse impact …
Negative feedback is a harsh reality of trading online. It’s almost impossible to please customers all of the time. Sooner or later somebody will leave neutral or negative feedback, whether it’s justified or not. However, there are some simple steps all online retailers can implement quickly and easily to reduce the likelihood of this happening, as …