Time is running out for online sellers using Amazon FBA (Fulfillment by Amazon) to take advantage of a partial amnesty from uncollected sales taxes in 23 U.S. states and Washington, D.C. Here’s what you need to know. Why do Amazon FBA sellers need a tax amnesty? More than half of all items sold on Amazon …
With more than 120 exhibitors and up to 4,000 expected attendees, the inaugural eCommerce Show North is poised to be the largest-ever gathering of e-commerce companies, vendors and suppliers held outside London when it takes place Oct. 11-12 at EventCity in Manchester. Here, director Martyn Collins explains why it’s high time England’s north-west had its …
xSellco talks to Tim, Better Life’s co-founder and CEO, about the company’s earliest days online and how the business has evolved since then.
Amazon is changing its returns policy for marketplace merchants that don’t use its fulfillment program. Third-party sellers who opt to ship orders themselves will be subject to the same rules as items shipped by Amazon: automatically approved returns and prepaid shipping labels. That means a customer will no longer need to contact the merchant before …
It’s holiday season, and the peak selling time kicks off with the Black Friday weekend starting 25th November 2016. At this time of year, every seller has a list so long that they don’t know where to start. To help with Black Friday preparations, we have created a simple 14-step seller checklist to help online …
Seasonal Surge of Customer Support Queries is coming It’s the holiday season! People are spending, your profit margins are bursting at the seams, business is booming. What could go wrong? That is until orders come streaming in and, while you are dispatching your products, more orders are piling up and your customers support queries are …
What key demographics are targeting your social media channels for customer support? In short, each key demographic from Gen Z to Millennials to Baby Boomers represents a large share of your potential audience. A Kitewheel study reveals that 48 percent of customers are inclined to interact with support on social media channels, with 23 percent over email. Considering the …
In the early days of the internet, we encountered some woeful experiences with customer support interactions over email. The shock of new technology turned customer experience on its head and the quality of interactions plummeted for a few years. Luckily this is no longer the case. For most savvy businesses, technology is rejuvenating customer experience. …