In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. These five steps will help you to create a positive outcome.
Customer Service
Customer Service Management: Nine essential features every customer service team needs
Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.
Eight customer support tips to deliver an excellent online experience
Customer support is vital to eCommerce companies that are serious about delivering a great online experience. These eight tips will help you support better and sell more.
When — please reply above this line — doesn’t cut it as customer support
A look what using dated ‘reply-above-the-line’ solutions means for your customer’s experience.
6 ways to make exceptional customer service beat fast delivery
Why flawless communication with customers is the key to providing an excellent customer service experience.
How does a 65-year-old brand stay relevant in an eCommerce world?
Beer Nuts first appeared on U.S. shelves the same year as color televisions did. The world has changed a lot since; so has Beer Nuts’ business.
What Amazon’s new international shopping feature means for sellers
Amazon’s quest for global domination picked up speed last week when the company launched a feature that simplifies shopping for international customers. Now, consumers around the world have the opportunity to browse and buy over 45 million eligible items through Amazon’s Android and iOS apps, along with localized pricing, shipping costs and duty estimates, and …
Customer experience surveys: why you need actionable feedback
Customer experience surveys are a vital part of every business strategy, intended to provide valuable feedback for e-commerce businesses, but difficult to master. The trick to customer experience surveys and getting people to actually fill them out is to know their purpose, vary the question types, ask questions clearly and consistently, automate wherever possible and …