Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.
xSellco
Eight customer support tips to deliver an excellent online experience
Customer support is vital to eCommerce companies that are serious about delivering a great online experience. These eight tips will help you support better and sell more.
Turning your helpdesk into a profit center
Creating a strong pre-sales query strategy can turn your customer support team profit generator. He’s how to do it.
Expert advice for multi-channel retail success
We talked to 3 e-commerce experts to get their thoughts on what goes into a successful multi-channel strategy.
3 simple offline strategies to improve Amazon seller feedback
Three ideas that will help you to connect with your customers on an emotional level offline and get more buyer feedback.
4 Customer Feedback Templates That Actually Get Results
Everything that you need to know in order to craft the perfect feedback messaging to fit all consumer types.
You gotta ask! How soliciting customer reviews can help you sell more products at higher prices
If you’re selling on Amazon, more customer reviews can enable you to sell more at higher pricers. Here’s how.
Increasing eBay Feedback: The Complete Checklist
How to increase positive reviews on eBay, using xSellco’s three-part framework.