Bots, bots bots. They’re coming in their droves, and the customer support industry is going to take the biggest hit. That’s if the headlines are to be believed. Customer service ‘chatbots’ are being prophesied (and demonized) as the human killer in online customer support. And a lot of people are working on making it happen. …
Dealing with Landed Costs Cross-border trading is increasingly popular with international sales exceeding $100 billion dollars, making landed costs more important than ever. Over 90 million shoppers from all over the world are shopping from merchants located in other countries but what are the true costs of doing business across borders? Marketplaces, such as eBay …
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