In 2009, Adventure Northumberland was selling bikes and parts in a local shop in a small village in the north of England. Fast forward to 2016, it now has plans to expand across the UK, Ireland and into mainland Europe. How has it grown so fast? By successfully scaling its online business, explains founder and …
Steve Jobs used to say that “a lot of the time people don’t know what they want until you show it to them”. The same is true for problems: people don’t know they have one until you show it to them. Let me talk to you about the big problem in eCommerce – Customer Support.
“Without translation, I would be limited to the borders of my own country.” – Italo Calvino, Italian journalist & author. There are 6,500 languages spoken in the world today. Mandarin Chinese is the most common with over 1.2 billion speakers, followed by Spanish at 414 million, English at 335 million and Hindi with around 260 million …